Last updated: 27 September 2026
This Payment and Refund Policy applies to all purchases of Course A digital content production resources made through the website operated by buzzfeedrixo. The resource covers story planning, visual formats, studio segments, camera setup, and smooth workflows for online media. It governs transactions for digital downloads, access licences, and related services provided to customers in the United Kingdom. The policy explains how payments are processed, when contracts are formed, and the conditions under which cancellations or refunds may be granted. It does not cover physical goods or services outside the described digital content.
All prices are displayed in British Pounds Sterling. Prices include value added tax at the prevailing UK rate where applicable. No additional charges apply beyond the stated price except where expressly disclosed before purchase, such as optional extended access periods. buzzfeedrixo reserves the right to adjust prices at any time, but changes do not affect orders already confirmed.
Payments are accepted via major credit and debit cards and other secure electronic methods processed through compliant third-party gateways. Authorisation occurs immediately upon order submission. All transactions use encryption and comply with UK data protection standards to safeguard card details. buzzfeedrixo does not store full payment card information.
Upon successful payment, an order confirmation email is sent containing details of the purchased Course A resource. The contract is formed at the point of payment confirmation. Customers should retain this confirmation for their records. Access to the digital content is granted automatically after confirmation.
Under UK consumer law, customers have a 14-day cooling-off period from the date of purchase during which they may cancel without reason. Because the product is digital content, cancellation rights end once download or access begins, provided the customer has given prior express consent and acknowledged that rights are lost. Cancellations must be notified in writing via the contact form on the Contacts page.
Refunds are available only within the cooling-off period before access is granted or downloaded. Once the digital content has been accessed or downloaded, no refunds are provided. Promotional or discounted purchases may have additional restrictions disclosed at the time of sale. Non-refundable items include any portion of the resource already used or any bundled support services commenced.
To request a refund, customers must submit a written request through the contact form on the Contacts page, including order number, date of purchase, and reason. Requests should be made within the applicable time limits. Incomplete requests may be returned for additional information.
Each refund request is reviewed within 10 working days. buzzfeedrixo will notify the customer by email of the decision. Approved refunds proceed to processing; rejected requests include an explanation and any available alternatives such as credit for future purchases.
Approved refunds are issued to the original payment method. Processing typically occurs within 14 days of approval, though the time for funds to appear in the customer account depends on the payment provider and may take up to 30 days. No fees are charged for standard refund processing.
Course A is delivered as digital content. Once access is granted, the product is considered fully performed. Subscriptions, if offered, renew automatically unless cancelled before the renewal date. Customers may cancel future renewals at any time via their account settings, but no pro-rata refunds are given for partial periods after access has begun.
Failed payments must be resolved before access is granted. Duplicate charges detected by the system are automatically investigated and refunded where verified. Chargebacks are treated as cancellations and may result in loss of access. Suspected fraudulent activity leads to immediate account suspension pending investigation, with refunds handled according to the outcome.
Nothing in this policy affects statutory rights under UK consumer protection law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. These rights cannot be excluded or limited. Customers retain all remedies available at law even where this policy provides additional options.
Questions regarding this policy should be directed using the contact form on the Contacts page or by emailing [email protected]. The registered address is 9 Station Terrace, London, NW10 5RT, United Kingdom. buzzfeedrixo may update this policy from time to time. Material changes will be communicated via the website or email where appropriate. The current version always applies to new purchases.
